HOW LONG DOES IT TAKE TO RECEIVE MY PRODUCT?
Typically, it takes about 7-10 business days for your ordered items to be produced and sent out. Once shipped, UBI will deliver AU/NZ orders in 5-10 business days. The delivery time frame of other countries is about 7-10 business days according to the local epidemic situation and government policies.
WHICH COUNTRIES CAN WE MAIL TO?
We mainly mail to Australian countries, AU, NZ. Other countries also provide mailing services, but it may take longer.
CAN I CHANGE THE SHIPPING ADDRESS OF MY ORDER?
After your order has been sent out, you may not change your shipping address.
HOW MUCH IS SHIPPING?
Tips: As the impact of COVID-19, the delivery may be delayed according to the local epidemic situation and government policies.
HOW WILL I KNOW MY ORDER HAS SHIPPED?
You will receive a shipping confirmation email once your order is ready to ship. Please note that orders may take up to 8 business days to process before they are shipped due to customized work involved. Once you have received this email please allow 24-48 hours for your tracking number to update with UBI.
Please keep in mind delivery dates may change due to inclement weather conditions or holiday.
- If your personalized product was remade, your order might be delayed. Only those items that passed the quality inspection process can be sent out, with our standards and aim to supply you a perfect gift.
- At this time, we do not ship to APO/FPO addresses or college dorms. Shipments to Alaska, Hawaii, or Puerto Rico may exceed normal delivery time.
- Expedited shipping is not offered to P.O. Box shipping addresses.
- We do not offer overnight shipping.
If you have any questions, please feel free to contact us via email:
Customer Service Email: firstname.lastname@example.org